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πŸ’¬ Personal Chat Assistant FAQ
πŸ’¬ Personal Chat Assistant FAQ
Updated over a week ago

πŸ’‘ The Chat Assistant is engineered to answer your questions by securely analyzing the content of your property documents and can also address general inquiries about your home.

1. How exactly does the Chat Assistant work?

The Edwix Chat Assistant is an AI-powered tool designed to help you with personal real estate management. Here's how it works:

  • Choice of conversation type: When you start a conversation with the Chat Assistant, you need to choose the type of question you want to ask: either a general question or a question about your documents.

  • Question analysis: Once your choice is made, the Chat Assistant analyzes the content of your question to understand your needs.

  • Cross-referencing with your documents: If you ask a question about your documents, the Chat Assistant searches your document database to find relevant information and answer your question. For instance, it can extract dates, amounts, or other specific details from your documents.

  • General answers: If you choose to ask a general question, the Chat Assistant uses its knowledge base on real estate management to provide you with a tailored answer, without necessarily referring to your documents.

The Chat Assistant strives to provide clear and concise answers, while also offering the possibility to delve deeper into certain topics if you wish.

In summary, Edwix's Chat Assistant guides you in your real estate management, whether you have general questions or questions specific to your documents. It's essential to choose the right type of question to get the most relevant answer.


2. What questions can the Chat Assistant answer?

Edwix's Chat Assistant specializes in personal real estate management. It can answer a variety of questions, including:

  • Document information: It can provide details extracted from your documents, such as due dates, invoice amounts, contract specifics, etc.

  • Maintenance advice: Questions like "How often should I service my heating?"

  • Expense history: If you're wondering how much you spent on electricity last month or on property taxes last year, the Chat Assistant can tell you (upcoming feature).

  • Contact management: It can extract and provide contact details mentioned in your documents.

  • Reminders and deadlines: It can remind you of important upcoming dates and even suggest adding them to your calendar (upcoming feature).

These examples are just a few of the many questions the Chat Assistant is trained to answer. However, its ability to respond will always depend on the documents you have on the Edwix platform.


3. The Chat Assistant doesn't always give precise answers, is that normal?

Yes, it's normal that the Chat Assistant sometimes doesn't provide perfectly accurate answers. Here are some reasons for this:

  • Question complexity: If a question is particularly complex or ambiguous, the Assistant might struggle to provide an exact answer.

  • Information availability: The Chat Assistant relies on the documents you've uploaded to Edwix. If specific information isn't present in your documents, the Assistant might not be able to provide a comprehensive answer.

  • AI limitations: While AI technology is advanced, it has its limitations. It learns and improves over time, but it might not always perfectly understand all the nuances of a question.

We are constantly working to enhance Edwix's Chat Assistant capabilities. If you encounter inaccuracies or issues, please let us know. Your feedback is vital in helping us optimize and improve the service.


4. Are my data private and secure?

Yes, confidentiality and security of your data are paramount to us at Edwix. Here's how we ensure the protection of your information:

Secure storage: Your documents and information are securely stored, with advanced encryption protocols to ensure their integrity and confidentiality.

No sharing: We never share your data with third parties without your explicit consent.

OpenAI: Although we use OpenAI technology to power our Chat Assistant, all interactions are processed anonymously. OpenAI doesn't store your personal data or the content of your documents.

Limited access: Only necessary processes and individuals have access to your data, and only within the functions of Edwix.

Security updates: We regularly conduct audits and updates to ensure our systems are up-to-date with the latest security measures.

Your privacy is our priority, and we are committed to ensuring your data remains secure at all times.

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